Our new flooring

Mark and I have had some work done to the inside of our house. We had new carpet in the living room, and family room, new vinyl in the downstairs bathroom, and the hall leading in from the garage, and new wood flooring in the kitchen, and dining area. We love it. We did notice that on the wood floor in some places it was separating. We called Empire to report the separation. Yesterday they sent out somebody to take a look. The guy was in our house for about 30 seconds and said he had to go to the truck and make a phone call. When he came back in, he said he had bad news. Our floor was installed incorrectly, and has to be removed, and new flooring installed. We are grateful that so far, Empire seems to be living up to the warranty, we are keeping our fingers crossed.